Human tech: consumer trend 2019
Emotional intelligence - an ability to empathize and engage on a human level - will become a core and advocacy-building consumer expectation, as well as a valued everyday life skill demanded by workplaces and personal relationships alike.
Technological Empathy will be boosted by new drivers in 2019: an intensifying battle to perfect scalable AI bots with EI sensibility; a growing ability and freedom to capture/share emotion; desire for human interaction in tech-saturated times; and calls for greater empathy in
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- Understand the growing human Interaction with the Machines
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